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We provide unlimited support via email or live chat for all our customers. Live chat is Monday through Friday from 9 am to 6 pm MST. We do not offer telephone support. We do our best to respond to every email within just a few hours of receiving
It's been a while since I've railed against bad customer service....namely because I've not been too upset with the various services that I've received.
I do not think you are doing anything wrong, based on what you stated. I would go into their service ticket page on their website and put in a 911 support ticket. You can also send an email with 911 in the subject line. That usually wakes them
Bought my Bludomain site and received an e-mail yesterday saying my site would be in my inbox by Midnight tonight. I am not hosting with Blu, so I check my FTP files on my host server today and see a folder for the template I bought.