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The new year has brought many new members to our health plan, and we're receiving more phone calls than usual. We apologize for any wait you may experience and are actively working to reduce hold times. Please see the
5. A provider will diagnose your symptoms and send you a message within the hour (8 a.m. to 8 p.m. CT, seven days a week). eVisits conducted after 8 p.m. will be triaged by a provider the next morning beginning at 8 a.m.