Verint and U-Haul have announced a partnership that will see Verint's cloud-based workforce management solution rolled out across U-Haul's contact centres. Verint's cloud-based solution has been designed to help manage staffing requirements, including scheduling and forecasting, as well as performance and training management. The solution will also allow U-Haul's contact centre staff to work from home, a feature that has become increasingly important in recent months as many businesses have been forced to adapt to remote working.
The partnership is the latest in a string of deals that Verint has secured in recent months, as demand for cloud-based workforce management solutions continues to grow. The company's CEO, Dan Bodner, said that the partnership with U-Haul is a "testament to the strength and agility of our cloud platform, which is designed to help leading organisations quickly and easily scale their operations". The move is also expected to boost U-Haul's customer service capabilities, as the company looks to improve its ability to handle customer enquiries and complaints.